Legal Recourse for Online Vandalism – Can Anything Be Done? October 14, 2026 Gyi and Conrad have seen their fair share of scummy actors online, and they have both experienced targeted attacks on their Google Business Profiles. What’s a business owner to do? Vandalism, libel, fake reviews… yikes. In today’s online business...
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Fake Listings, AI Reviews… Where the Hell Is Google? October 7, 2026 Gyi and Conrad take a trip into the dirty underbelly of the interwebs, where Google Business Profile spam is alive, well, and somehow racking up five-star reviews. The template is easy to spot once you know it: a generic listing...
Muckraking, Lovable, and Why Nobody Cares About Your Firm’s LinkedIn Page September 30, 2026 This week we’re sharing one of our most favoritest episodes of Office Hours. Conrad and Gyi dig into marketing questions from lawyers just like you, and share tactical advice for growing your law firm. By the way, did you...
Super Customer Experience Powers – Live from CX Summit September 29, 2026 Your organization becomes more valuable when your clients have a phenomenal customer experience. How? Live from CX Summit, Gyi and Conrad welcome Andy Seavers of Case Status to discuss foundational client experience strategies, AI deployments in CX, and how marketing with...
CallRail’s New Tricks (Yes, We’re Pandering, But Hear Us Out) September 17, 2026 CallRail has been a partner of the show for nearly five years, and about 95% of our Summit audience already uses it. So instead of another intro-level rundown, we brought on Chris Nelson from CallRail to go deeper into...
ChatGPT Ads Are Here. Should Lawyers Jump In? September 9, 2026 It sounds great to advertise on ChatGPT, right? Their pay-per-click price is a tiny fraction of Google’s, and you want to be the first in your market to jump in and take advantage of this new, fresh advertising territory… right? RIGHT? Well, hold...
Conversations From ‘A Seat at the Table’, Part II: Ethics, Money, and the Art of the MSO Deal September 2, 2026 We’re heading back to Vista Consulting Team’s “A Seat at the Table” event for one of the best conversations Conrad and Gyi had there, and it’s been sitting in the vault for...
A Tale of Two CRMs… ah, hell. Let’s just vibe code it. August 26, 2026 Waffling between a couple of lead management tools? Think you should just make your own? Let’s see what the pros (aka, Guy and Conrad Sam) think. Oh, and you bet we’re gonna make fun of Avvo. First, if...