Super Customer Experience Powers – Live from CX Summit

September 29, 2026

Your organization becomes more valuable when your clients have a phenomenal customer experience. How? Live from CX Summit, Gyi and Conrad welcome Andy Seavers of Case Status to discuss foundational client experience strategies, AI deployments in CX, and how marketing with CX in mind drives growth for your business. Happy clients give great referrals to your firm, dear lawyers!

Later, the guys answer your questions live at the conference, giving all sorts of tactical advice for your legal marketing ventures.

The News:

• Best wishes to our friend Dave Thomas of Law Tigers. We wish you well on your next venture!
• Case Status XOS was just released.
• Private equity firms, take note – Warren and Ocasio-Cortez Want to Ban Private Equity From Owning Doctors’ Practices, and Illinois Takes Aim at Legal MSOs: What HB 5487 Could Mean for the Future of Law Firm Investments.
• OpenAI just announced a reimagination of advertising, this time featuring chatbots.
• Both Filevine and Smart Advocate recently announced integrations with Claude.
• The way we use the internet is changing rapidly, folks – Google is pushing you to AI Mode in their browser.

Listen to this week’s episode on our Podcast page, and watch the full live recording on YouTube!